WHAT CAN I DO IF I AM HAVING ISSUES?
If you are experiencing issues, please try the following:
If non of the above resolve the technical issue, delete and reinstall the app, then contact us for replacement codes.
Check for a solid internet connection
Turn off VPN if you have one
Close all other apps
Restart the Darkfield Radio app
Restart the phone
Check device memory is not at capacity
If you have an Android phone please go to app settings > Darkfield Radio > clear cache
MY CODES ARE NOT WORKING?
The codes will only become active 24 hours before your show time.
If you are having problems and its less than 12 hours before your show, please contact us as soon as possible and we will assist you.