FAQS

WHAT CAN I DO IF I AM HAVING ISSUES?


If you are experiencing issues, please try the following:

  • Check for a solid internet connection
  • Turn off VPN if you have one
  • Close all other apps
  • Restart the Darkfield Radio app
  • Restart the phone
  • Check device memory is not at capacity
  • If you have an Android phone please go to app settings > Darkfield Radio > clear cache
If non of the above resolve the technical issue, delete and reinstall the app, then contact us for replacement codes.




MY CODES ARE NOT WORKING?


The codes will only become active 24 hours before your show time. If you are having problems and its less than 12 hours before your show, please contact us as soon as possible and we will assist you.




I NEED HELP


If none of the above resolve the issue, contact us for assistance





TROUBLE SHOOTING

WHAT CAN I DO IF I AM HAVING ISSUES?


If you are experiencing issues, please try the following:

  • Check for a solid internet connection
  • Turn off VPN if you have one
  • Close all other apps
  • Restart the Darkfield Radio app
  • Restart the phone
  • Check device memory is not at capacity
  • If you have an Android phone please go to app settings > Darkfield Radio > clear cache
If non of the above resolve the technical issue, delete and reinstall the app, then contact us for replacement codes.




MY CODES ARE NOT WORKING?


The codes will only become active 24 hours before your show time. If you are having problems and its less than 12 hours before your show, please contact us as soon as possible and we will assist you.




I NEED HELP


If none of the above resolve the issue, contact us for assistance