FAQS

HOW DO I EXPERIENCE THE SHOW WITH SOMEONE ELSE?


You will both need to download the app, enter a code and join the event on your individual devices with headphones. When the show begins you will receive further instruction. Make sure you have purchased one code per person for the same session time. If you are joining from different time zones, you should purchase two codes from only one time zone.




DOES IT MATTER WHERE I AM IN THE WORLD?


You can join a show from anywhere in the world - just select the country that has the time zone most suitable for you.




WHAT CAN I DO TO ENSURE I HAVE THE BEST EXPERIENCE?


  • Click here for assistance converting your time zone.
  • Follow the instructions in the email, or within the audio. They may require you to sit in a specific environment e.g. a kitchen at a table.
  • Close all other apps and turn off your VPN.
  • Put your phone in 'Do Not Disturb' mode.
  • Do NOT put your phone into airplane mode - you need an internet connection for the show to run.
  • The minimum sytem requirements are iPhone 6 running iOS 12.4 or Android 6 or above.




WHAT IS DARKFIELD RADIO ?


DARKFIELD RADIO broadcasts immersive audio experiences into your home, via the DARKFIELD RADIO Mobile App. Each show immerses audiences in DARKFIELD'S signature 360 degree sound in their own headphones, introducing unfamiliar characters into the familiar spaces we inhabit. you can find more info here




DO I NEED TO BE CONNECTED TO THE INTERNET?


Yes - you need to be connected to the internet to experience the show. Do not put your phone into airplane mode.




IS IT OK TO DO WITH THREE OR MORE PEOPLE?


DOUBLE is designed to be experienced facing another person at a kitchen table. You could pair up and face each other, or perhaps face each other as a group. For odd numbers, you could divide up into groups of two and a three. VISITORS is designed for TWO people only.




CAN I DO DARKFIELD RADIO EXPERIENCES SOLO?


You can join a show from anywhere in the world - just select the country that has the time zone most suitable for you. Click here for assistance converting your time zone.




HOW LONG DOES THE SHOW LAST?


VISITORS has a running time of 20 minutes. DOUBLE has a running time of 20 minutes ETERNAL has a running time of 20 minutes KNOT Chapter 1 25 mins Chapter 2 28 mins Chapter 2 30 mins




DO YOU GIVE REFUNDS?


All tickets are non-refundable. If your enjoyment of the performance is in any way compromised due to the malfunctioning of the Darkfield Radio App, we will book you into an alternative show. You can find our full terms and conditions here.





TROUBLE SHOOTING

WHAT CAN I DO IF I AM HAVING ISSUES?


If you are experiencing issues, please try the following:

  • Check for a solid internet connection
  • Turn off VPN if you have one
  • Close all other apps
  • Restart the Darkfield Radio app
  • Restart the phone
  • Check device memory is not at capacity
  • If you have an Android phone please go to app settings > Darkfield Radio > clear cache
If non of the above resolve the technical issue, delete and reinstall the app, then contact us for replacement codes.




WHY AREN'T MY CODES WORKING?


The codes will only become active 24 hours before your show time. If you are having problems and its less than 12 hours before your show, please contact us as soon as possible and we will assist you.




I NEED HELP


If none of the above resolve the issue, contact us for assistance