FREQUENTLY ASKED QUESTIONS

HOW CAN I BUY TICKETS TO A DARKFIELD RADIO SHOW?


You can buy tickets for DOUBLE, VISITORS and ETERNAL on DARKFIELD RADIO here




DO I NEED TO BE CONNECTED TO THE INTERNET?


Yes - you need to be connected to the internet to experience the show. Do not put your phone into airplane mode.




WHAT CAN I DO TO ENSURE I HAVE THE BEST EXPERIENCE?


  • Ensure you follow the instructions in the show details, or within the audio. They may require you to sit in a specific environment e.g. a kitchen at a table.
  • If you have a slow running phone, we recommend closing down other apps that your phone is running that might compete with the phone’s memory performance.
  • We recommend you turn on 'Do Not Disturb' mode so your phone doesn't recieve notifications during the show.
  • Do not put your phone into airplane mode - you need an internet connection for the show to run.
  • Please ensure you adhere to the system requirements before purchasing. Minimum iPhone 6 running iOS 12.4 or Android 6.




DO YOU GIVE REFUNDS?


All tickets are non-refundable. If your enjoyment of the performance is in any way compromised due to the malfunctioning of the Darkfield Radio App, we will book you into an alternative show. You can find our full terms and conditions here.




WHAT IS DARKFIELD RADIO ?


DARKFIELD RADIO broadcasts immersive audio experiences into your home, via the DARKFIELD RADIO Mobile App. Each show immerses audiences in DARKFIELD'S signature 360 degree sound in their own headphones, introducing unfamiliar characters into the familiar spaces we inhabit. you can find more info here




I BOUGHT TICKETS BUT CANNOT SEE THE SHOW IN 'MY EVENTS' ON THE APP


  • You must enter your access code into the app for the show to appear in 'My Events'.
  • If you cannot see the show you have bought a ticket to on the app, or if it doesn't start, check that on the LIVE page the event is showing ‘event prepared’ in green.
  • If it is showing ‘event preparing’ - make sure that you are connected to internet shut down the app and reopen.




I AM NOT RECIEVING NOTIFICATIONS BEFORE THE SHOW


Make sure you have enabled notifications on your device settings for the Darkfield Radio App.




MY SHOW SAYS 'EVENT PREPARING' AND IS NOT STARTING


  • Check you have an active working internet connection.
  • Restart the application and try to open the show again.
If non of the above resolve the issue please contact here




IM HAVING ISSUES AND CANT FIND MY ANSWER HERE, WHAT DO I DO?


Please contact us here and we will assist you.




THE SHOWS ARE NOT IN MY TIMEZONE


Our shows are scheduled in AWST (WA TIME ZONE) Click here to check transfer the times into your time zone. Click here for shows in the US, CANADA, NEW ZEALAND, UK




QUICK TROUBLESHOOTING TIPS


Open the event in the app between 1-12 hours before your show starts and wait until the event reads: "event prepared". If you don't see "event prepared", try the following:

  • Good internet connection
  • Close all other apps - especially apps with sound like spotify, netflix, etc
  • Restart the Darkfield Radio app
  • Restart the phone
  • Check device memory is not at capacity
  • Turn off VPN if you have one
If non of the above resolve the technical issue please contact us here




IS IT OK TO DO WITH THREE OR MORE PEOPLE?


DOUBLE is designed to be experienced facing another person at a kitchen table. You could pair up and face each other, or perhaps face each other as a group. For odd numbers, you could divide up into groups of two and a three. VISITORS is designed for TWO people only.




CAN I DO DARKFIELD EXPERIENCES SOLO?


DOUBLE and VISITORS on DARKFIELD RADIO are designed for TWO people. ETERNAL is designed for one person alone in bed. FOR FOUBLE - If you are alone you could video call a friend and sit them on a laptop across the table from you. VISITORS requires the participation of two people. Please note that you won’t be able to video call from the same mobile device you will listen from.




HOW LONG DOES THE SHOW LAST?


VISITORS has a running time of 20 minutes. DOUBLE has a running time of 20 minutes ETERNAL has a running time of 20 minutes




MY APP IS CRASHING / CLOSING


Android only Go to phone settings > app settings > darkfield radio settings > clear storage





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We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of country, throughout Australia, and recognise their continuing connection to land, waters and culture.

We pay our respects to their Elders past, present and emerging.